Scyne Advisory Privacy Policy

1. Purpose and Intent

This Privacy Policy applies to Scyne Advisory Pty Ltd (ABN 20 607 773 295) and any entity owned or controlled by Scyne Advisory (‘Related Entity’) in relation to Scyne Advisory’s and its Related Entities' (together ‘Scyne’ or ‘we’) operations in Australia. This policy explains how Scyne Advisory collects and handles Personal Information for business purposes and activities that is covered by the Australian Privacy Act 1988 (Cth) (‘Privacy Act’).

If you have any further questions in relation to our privacy handling practices, please contact our Chief Risk Officer, Sarah Niederle.

2. Policy Scope 

This Policy informs how we collect and handle Personal Information of our clients, customers, job applicants, third parties and other individuals (“you”, “your”). 

Employee records are not generally subject to the Privacy Act and therefore this Policy may not apply to the handling of employee information by Scyne Advisory.

To understand our practices relating to employee information, please refer to our Employee and Personnel Information policy. This Policy is not intended to cover categories of information that are not covered by the Privacy Act. 

3. Overview 

The topics covered under this Policy includes: 
• collection of Personal Information; 
• use of Personal Information; 
• disclosure of Personal Information; 
• access to information and correction requests; and 
• security of Personal Information and raising complaints. 

4. Collection of Personal Information 

The main types of Personal Information Scyne Advisory may collect, use, hold, disclose, or otherwise handle relate to: 
• the contact details and organisational roles of our actual and prospective clients, suppliers, and other business contacts, including names, addresses, telephone numbers, e-mail addresses, and job titles; 
• Personal Information collected while providing products and services to you; 
• Personal Information collected in relation to persons who attend seminars or other events we run, sponsor or are otherwise involved in; 
• Personal Information collected when you communicate with us (including via email or phone), 
• Personal Information collected from job applicants when they apply for a job with us and individual contractors when performing a role for us (in some instances this may include sensitive information such as health information if related to the role being applied for or being performed); or 
• Personal Information collected from our video surveillance equipment located in internal and external areas of the workplace to monitor movements. 
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We collect most Personal Information directly from individuals when we deal with them. The Personal Information we collect may be provided in forms filled out by individuals, face to face meetings, email messages, telephone conversations, when you use our websites or our social media, or by third parties. If you contact us, we may keep a record of that contact. 

In some circumstances, we may take photographs or videos of individuals, such as at seminars or events we run, sponsor or are otherwise involved in. 

Personal Information contained in materials provided to us while providing products and services to our clients. When this occurs, we rely on the person providing us with that Personal Information having the right to do so. 

Because of the nature of our business, it is generally impracticable for us to deal with individuals on an anonymous basis or using a pseudonym, although sometimes this is possible (for example, when seeking staff or client feedback generally). 

Websites and Applications 

In order to properly manage our websites and applications, we may log certain statistics about the user’s facilities, for example the users' domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites and applications provide the best possible navigational experience for users. 

We may also use other technologies, such as web beacons, to monitor users of the Scyne Advisory website. These help us gain an understanding of how Scyne Advisory websites are being used. 

If you have registered an account with us, you will be identified by a username and password when you log into our website or applications. The information we collect about members' use of our websites may be used for measuring use and performance and in assisting to resolve any technical difficulties. 
There are several ways in which we collect Personal Information through our websites, applications including mobile applications in addition to Personal Information you provide to us directly – such as where you make a request or complete a registration form. 

Third party links 

Because Scyne Advisory wants your user experience to be as informative and resourceful as possible, we provide several links to websites and embedded content operated by third parties. Scyne Advisory is not responsible for the privacy practices or policies of those sites. We encourage you to review each website's Privacy Policy, especially if you intend to disclose any Personal Information via that site. A link to another non-Scyne Advisory website is not an express or implied endorsement, promotion or warranty of the products or services offered by or accessible through that site or advertised on that site. 

Cookies

Cookies are used on some Scyne Advisory websites. Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site. In most cases, you can refuse a cookie and still fully navigate the Scyne Advisory websites. If you require more information on the type and use of cookies by Scyne Advisory, see our Cookies Information page.  

5. Use of Personal Information 

The main purposes for which we hold, and use Personal Information are: 
• to provide our products and services; 
• to respond to an individual's request; 
• to communicate, and maintain contact, with clients; 
• to send marketing communications (as described in the ‘marketing communications’ section below); 
• for general management and reporting purposes, such as invoicing and account management; 
• for recruitment purposes; 
• for purposes related to the employment of our personnel and providing internal products and services to our staff; 
• other purposes related to our business (for example, photographs or videos we take at seminars or events may be used for training and promotional purposes); or 
• where required or permitted by law, regulation, rule, or professional standard. 
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If you choose not to provide us with Personal Information, this may impact on our ability to provide services to you. 

Marketing Communications 

We may hold and use Personal Information about individuals to send marketing communications to them, including keeping clients and other contacts informed of industry developments, and products and services (including seminars and other events) that we believe may be of interest to them. These communications may be sent in various ways, including by email or other electronic means. 

You can always elect not to receive further marketing communications from us. The opt out options include, amongst others, an unsubscribe option in the marketing communication. 

In addition, you may be given the ability to unsubscribe from all marketing communications from Scyne Advisory. Doing so will also unsubscribe you from all marketing communications from us. 

If you do not consent to receive, or unsubscribe from receiving, marketing communications from us, we can still contact you for the other purposes described in the ‘Use of Personal Information’ section above. 

6. Disclosure of Personal Information 

Scyne Advisory does not routinely disclose Personal Information to other organisations unless: 
• use or disclosure is permitted by this Policy; 
• we believe it is necessary to do so in connection with a product or service we are providing (or, in the case of a partner, employee or contractor of Scyne Advisory, it is necessary for maintaining or related to your role at Scyne Advisory); 
• to protect the rights, property, or personal safety of any member of the public or a customer of Scyne Advisory or the interests of Scyne Advisory; 
• some or all the assets or operations of Scyne Advisory are or may be transferred to another party as part of the sale of some or all of Scyne Advisory’s business; 
• you give your consent; or 
• such disclosure is otherwise required or permitted by law, regulation, rule, or professional standard. 
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We may also share non-personal or de-identified information for research or promotional purposes. We do not sell Personal Information to third parties. 

Scyne Advisory uses a range of third-party providers to help us maximise the quality and efficiency of our services and our business operations (including internal business requirements, such as recruitment and human capital requirements). This means that individuals and organisations outside of Scyne Advisory will sometimes have access to Personal Information held by us, may collect or use it from or on behalf of Scyne Advisory and may sometimes choose to host this information outside of Australia. 

Access to Information and Correction Requests 

We will provide you with access to your Personal Information if you request to correct or update it, except in the limited circumstances in which it is permitted for us to withhold this information (for instance, where granting access would infringe another person's privacy). 

When you make a request to access Personal Information, we will require you to provide some form of identification (such as a driver's licence or passport) so we can verify that you are the person to whom the information relates. In some cases, we may also request a reasonable administrative fee to cover the cost of access. 

If at any time you want to know what Personal Information we hold about you, you may contact us by writing to: Sarah Niederle, Chief Risk Officer, 28 Sydney Avenue, Forrest ACT 2603, submitting a request or emailing us at enquiries@scyne.com.au. 

If you believe that the information we hold about you is incorrect or out-of-date, please contact us and we will try to resolve those concerns within a reasonable period. 

Security of Personal Information and Raising Complaints 

Scyne Advisory will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our personnel and data processors to respect the confidentiality of any Personal Information held by Scyne Advisory and to otherwise comply with the Privacy Act. 

Scyne Advisory aims to achieve industry best practice in the security of Personal Information we hold. If you have concerns about how we are handling your Personal Information or if Scyne Advisory becomes aware of any ongoing concerns or problems concerning our privacy practices, we will take these issues seriously and work to address these concerns. 

If you have a problem or complaint regarding our Privacy Policy, please contact our Privacy Officer. If you are not satisfied with our handling of your problem or complaint you may raise an independent external complaint to the Australian Information Commissioner (www.oaic.gov.au). 

7. Available Resources 

• Raising an independent external compliant to the Australian Information Commissioner ↗

• Australian Privacy Principles

• Australian Privacy Act 1988